Frequently Asked Questions

Within the U.S. we accept all major credit cards, PayPal, Klarna, and Afterpay. Outside of the U.S. we provide localized payment methods depending on your country.

Items marked as PRE-ORDER are available for purchase and will be shipped within 4-6 weeks of the purchase date. In some cases items are made to order.

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Jennifer Behr to provide the best possible user experience to our international customers. 

Please select the Country Dropdown in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you
are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

All available currencies are listed in the drop-down menu in the upper right hand corner.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. 

Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.

Clients are responsible for return shipping charges. If there was a mistake on the part of Jennifer Behr, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges. 

Your account will be credited, less shipping charges, within 5-10 business days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.

Jennifer Behr is not responsible for any return packages not received if the shipping label provided is not used.

If you have already placed and received an order, please follow the return steps listed in our returns
portal here.

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Marked As Delivered (Stolen):

Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost):

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged:

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here.